Salon Policies
Online Booking Confirmation:
A credit card is required to hold your online appointment.
Cancellation Policy:
We understand that plans can change, and sometimes cancellations are necessary. To accommodate this, we have a flexible cancellation policy:
- If you cancel your appointment at least 48hours in advance, your credit card will not be charged.
- Cancellations made within 12hours of your prime appointment will result in a 50% charge of total appointment cost.
No-Show Policy:
Clients who fail to show up for their appointment without prior notice will also be charged 50%, and a deposit will be required for any future bookings.
We believe that this deposit policy will help us maintain the highest level of service and ensure that our time and our other clients time is utilized effectively. We appreciate your understanding and cooperation.
If you have any questions or concerns about these policy, please feel free to reach out to Tracy or Amanda directly. We value your business and look forward to continuing to provide you with exceptional service at The Collective Beauty Studio.
The Collective Beauty Studio – Client Satisfaction Policy
At The Collective Beauty Studio, client satisfaction is our number one priority. We are committed to providing high-quality beauty services in a welcoming and professional environment. If for any reason you are not completely satisfied with your service, we ask that you notify us within 14 days of your appointment so we may address your concerns promptly and appropriately.
Service Guarantee & Redos
We proudly guarantee our work for up to two weeks from the date of service. If you are unsatisfied with your results, we offer a complimentary redo to adjust the original service. The redo will be performed by the original stylist or an appropriate team member and is limited to the value of the original service.
Please note:
- Redo appointments must be scheduled within 14 days of the original appointment date.
- Any requests that require additional product, services, or time beyond what was originally booked will be subject to additional charges.
Refunds
In the rare event of complete dissatisfaction where a redo is not desired or feasible, a partial refund of up to 50% of the original service price may be issued. By accepting a refund, the client agrees to forgo any future services at The Collective Beauty Studio.
Reporting Concerns
To request a redo or refund, please contact us directly by phone, email, or in person within the 14-day satisfaction window. We may request photos or a brief consultation to better understand the concern.
Respectful Communication
We believe in maintaining a positive and respectful environment for both our clients and team. Any feedback, concerns, or requests must be communicated courteously. We reserve the right to decline service to individuals who engage in abusive or inappropriate behavior
Thank you for choosing us for your go to salon and spa!!